Ongoing support
Every account comes with a dedicated Customer Success Manager to ensure you get the most out of Ideally.
Need help with any of the following or have general questions about your account? Contact us at [email protected]:
Navigating the platform – finding past results or uploading a new project
Adding new users to your account
Advice on the best approach to take within the platform
Loading more credits
Research support
We’ve got a dedicated research team who reviews every project you upload.
For tailored support, reach out to [email protected] for:
Research advice: Guidance to help you achieve your project goals within the platform
Results calls: Expert interpretations to help you unpack insights, especially for high-stakes projects
Live chat
Need quick help? Use Live Chat directly in the platform to message our team. We’ll respond as quickly as we can to get you back on track.
Project loading support
Our team is here to help you get set up with confidence. We'll make sure you have everything you need to upload projects yourself.
If you'd like us to load a project on your behalf, a minimum charge of 2 credits per project applies.