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Renewal notifications

Will I be notified when my subscription is due for renewal?

Updated over 3 months ago

Yes. The primary contact associated with your subscription will receive an automated email notification at least 30 days prior to the renewal date. This email will provide:

  • Your renewal date

  • The number of credits your subscription will renew with (this includes your original subscription credits plus any upgraded credits added during the term)

  • The total cost for the next subscription term

Making changes before renewal

If you’d like to adjust your subscription, such as increasing or decreasing the number of credits, or changing the billing term (6-month vs. 12-month), please submit your request in writing at least 5 business days before your renewal date.

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