Overview
Routing lets you show a question only to respondents who gave specific answers earlier in your survey. It keeps the survey relevant for each person and helps you gather sharper insights.
Advanced routing brings more flexibility. Some of this was possible before, but the research team had to set it up. Now you can do it directly in the builder.
What's new:
Routing is set on the question people are routed to, not the one they come from.
One question can be routed to based on answers from more than one question.
Setting up routing no longer rearranges your questions.
The builder tells you where a page break is needed.
Routing lives on the destination question
You set up a routing rule on the question you want people to be routed to, rather than the one they come from.
Say your survey has Question A, Question B and Question C, and you want Question C shown based on how people answered Question A:
Open Question C.
Add the rule: "If the answer to Question A is X, show this question."
Question A now shows a short summary saying it routes to Question C.
The connection is visible from both sides, so you can see where a question sends people without opening every question to check.
Route from multiple questions to one
Because the rule sits on the destination question, it can use answers from more than one question. This opens up more flexible survey flows.
For example, Question C can be set to show if:
Question A's answer is X AND Question B's answer is Y (respondents must meet both conditions), or
Question A's answer is X OR Question B's answer is Y (respondents need to meet only one).