Overview
Routing lets you conditionally show or hide individual questions based on answers to previous questions—all without breaking the linear flow of your survey. This helps you personalise the respondent’s journey and gather more relevant insights.
How Routing Works
Think of Routing as a simple path:
User answers Question 1 → Their answer determines whether they see Question 2, 3, or skip ahead
You can set up these paths easily for each choice-based question.
Getting Started with Routing
Create a new question
Add your question and answer options as usual.
Open the routing tab
In the question modal, navigate to the ‘Routing’ tab.
Set routing rules
Select the answer option(s) you want to apply routing to.
Choose the operator (e.g., “is”, “is not”).
Select a destination question to route to in the same section (audience, test or follow up).
Save and review
Preview your survey to make sure your routing logic flows as intended.
FAQ: Routing
Can routing be added to open-ended or profile questions?
No, currently, Routing is only available for single-choice and multi-choice questions.
Can routing be added to a routed question?
No, due to sample size concerns we don't currently support nested routes.
Is there an additional cost to use routing?
There is no additional charge to use routing, we simply charge our standard one credit per question. This is regardless of the sample size collected for the question.