Sentiment tags have been added to help you quickly understand the tone of each response - whether it’s positive, neutral, or negative.
How Sentiment Tags Work
Automatic Tagging:
Every verbatim response is now automatically assigned a sentiment tag:
Positive
Neutral
Negative
Quick Identification:
Sentiment tags appear right beside each response, making it easy to scan and spot trends in feedback.
Filtering by Sentiment
Use the sentiment filters to quickly narrow your verbatim responses:
Show only positive responses to highlight what’s working well.
Focus on negative feedback to uncover pain points.
View neutral responses for balanced insights.
Where Sentiment Appears
You’ll see sentiment tags:
In the verbatims table within the platform.
In your CSV downloads for further analysis.