When adding images or videos to your Idea or Message Tests, you can upload the following file types:
Images: PNG or JPEG
Videos: MP4
Audio: MP3
Maximum file size: 50 MB per file
If your file is larger than 50 MB, consider compressing it or choosing a lower resolution before uploading. This helps ensure smooth performance and a better experience for both you and your respondents.
Recommendations on Video Length
The ideal video length is between 30-45 seconds.
The maximum video length we recommend is 1 minute. Any longer and we see high respondent fatigue which has a negative impact on survey results.
Videos over 1 minute long will have an additional credit charge due to the impact on the overall survey length.