Organisational structure
Ideally supports a two-tier or three-tier organisational model:
Enterprise: One enterprise instance per organisation.
Organisations: One or more organisations under the enterprise.
Teams: One or more teams under each organisation.
The Enterprise level is only used by certain customers if they are a large organisation, which typically has multiple departments or agencies across the business using Ideally, each with sub-teams. Organisations underneath the Enterprise can each hold their own subscription but benefit from 'group' level pricing and discounts.
The majority of customers use our two-tier model:
Organisation: This is where the active subscription is held.
Teams: One or more teams under each organisation, eg. different departments or teams within the organisation.
Two-Tier Structure
Credits are allocated via the subscription information to the Organisation and can then be allocated to each Team or if 'Share Credits' is toggled on (which it is by default), then any Team will automatically drown down credits from the Organisation when a test is submitted as long as there is enough credits.
If 'Approvals' is toggled on then an admin has to 'approve' this credit spend each time.
As an admin at the Organisation level, you can allocate a certain number of credits to each team and toggle the 'Share credits' off if you wish to tightly control how many credits each team is allocated.
This can be controlled at the Organisational Admin level. Click here to dive deeper into Users and Permissons.
Three-Tier Structure
Credits are allocated via the subscription information to the Enterprise if this is where the subscription is held, or the Organisation if this is where the subscription is held.
They can then be allocated from Enterprise to Organisation to Teams as needed, or simply from Organisation to Teams.